Category Archives: Towncar Transportation

No Shows At Tampa Airport….Or Anywhere

Have you ever perhaps ordered a car service or taxi to pick you up at the airport or any location and then simply not show up without calling and cancelling your order?

We all understand, things happen

Maybe you miss your flight, or decided to ride with a friend

Or maybe even decided to take a different flight AND ride with a friend, or another service.

Simply put, maybe your plans simply changed.

That is OK.


Here is what happens when you “No-Show” a driver

The driver most likely drove quite aways to pick you up, in many cases it could be over 20 miles, especially here in Pinellas County Florida when picking you up at the Tampa International Airport.

In addition, that driver may have waited at the airport for you for over an hour, way over an hour.

When you do not show up, without calling to cancel, that driver now has spent 30-40 minutes driving to pick you up, waited for you for at least one hour, possibly had to pay a minimum of $4.00 in parking, possibly paid tolls, and spent the gas to get there.

Now, he/she drives back to where they came from….in our case home or another part of the city from a previous order.  Either way it is a long way back and all we did was spend time and money.

Bottom Line?

Please Please Please…..

We all understand, things happen…..

Please be considerate and call and cancel if you do not need your driver to pick you up as planned. It will help us greatly and we will actually appreciate it!

IF you do not….quite honestly the only one you are hurting is the driver



A Grand Privilege

Yesterday was one of the reminders for why I love what I am doing as a career.  I used to operate my own non-profit mobile crisis unit helping those in need.  I was pretty bummed when I closed the non-profit down in 2013.  I knew I would continue helping others but I did not know in what capacity.

Driving others has enabled me to help others in a much different and awesome manner that it is very difficult to explain……the easiest way to do so is to say that I am able to help others in a much much more low key, pleasant and peaceful way all while having a blast.

How awesome is that?

So, yesterday I received a call from our dispatch to go to All Children’s Hospital in St. Petersburg, FL to pick up a 10 yr old special needs boy and his father. They were due to check out in 15 minutes. I was 30 minutes away.  I left my house immediately, put the car in drive and did not waste any time getting there. I couldn’t wait to be of service to this family.  Seriously. 

The morning became overwhelming quickly…..I have come to expect this…..its a good overwhelming, not a bad one.

When I arrived at the hospital the young boy and his Dad were sitting outside…..the boy had only his hospital gown on…..he had had a rough night the night before…..they were both very tired and stressed.

I intentionally had soothing quiet music on when I pulled up to the hospital…..just so happens the boy likes Beethoven etc. Perfect!

Both got in my car and I asked the father if the music would be ok. He stated it would and then the boy started saying “radio, radio”…….I had cd’s in.  So the father asked me to maybe turn it off. I did.

The boy once again started calling out……”radio, radio”…….so his father asked me to turn it back on. I did.

The boy sat quiet in the back all the way home to Dade City. He talked a bit and mentioned things here and there and smiled a lot.  :)  I could tell the father was relieved…..I now knew I had done the first part of my job.  Put my customers at ease.

The father and I spoke in length on the way bringing them home about those with special needs.  It was very cool to hear how much he cared about his son. I was in heaven. What a gift I thought to be able to help someone after a very stressful event in their lives. They had been “transported” via emergency transportation 3 days ago to the hospital and the father hadn’t gotten much sleep in that time and the boy was more than ready to go home. 

So again, I did not waste any time getting them home and what a beautiful area that Dade City is. 

The young boy called out…..”Moms Car!!” as we came into the driveway.  He was excited.

I called out to the young boy and said good-bye to him….he waved with a big smile…..he was home.

When the father returned after getting his son settled inside he said to me in an extremely sincere tone a couple of times…….

“Thank you for taking care of my son”…………..I told him….”Thank you for allowing me to.”  When he said it again in conversation as we stood in his driveway…….I stated……”Thank you for that Privilege.”

I meant it.

It was a massive pleasure and ……”A Grand Privilege”

How awesome is that…….what a way to spend the day I thought……and then the overwhelming tears came as I pulled away…..tears of appreciation to be doing something I love and being able to still help and make a difference in others lives. When you are a professional driver there is a great deal to be concentrating on other than simply driving. It took all my skills on this one and I loved every second of it.

My spiritual side says…Thank you God!


P.S. a side note: When you are involved in any form with someone that is a “special needs” individual such as autism, traumatic brain injury and others, I have found if you do NOT treat them like they have what we term as a disability, you will get much better results in communicating and interacting with them. After all, maybe WE are the ones with the disability….:)




Book today to enjoy a safe and comfortable ride to the Rolling Stones Concert in Orlando at the Orlando Citrus Bowl.

Concert is Friday June 12th, 2015 @ 8:00pm!

Call now and reserve!

Lance Greene – BATS Towncar #7


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